Commercial solar O&M sounds like easy recurring revenue - until the travel, downtime, staffing, and service calls start piling up. In this episode, Hervé talks with Michael Schwarz from Arch O&M about using Lean Six Sigma, standardized processes, and the right KPIs to keep commercial solar assets performing without letting operations spiral. They cover preventative maintenance, drone inspections, technician training, safety, and what installers need in place before launching an O&M division.